Warranty Policy

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The customer bears the risk of disassembling the product themselves, and any damage to the product or its components caused by improper disassembly, Moovi is not responsible. Moovi is not responsible for any damage caused by improper disassembly. Parts or repair costs resulting from improper disassembly will be borne by the customer, not by Moovi.

What is covered under the warranty?

 

1.If replacement parts are needed within 7 days, we will cover the shipping cost. The prerequisite is that the customer carefully inspects the order on the day of receipt and provides photos or videos to customer service as proof (except for fragile parts).

 2.After 7 days, the parts can be replaced free of charge, but the customer has to bear the shipping cost (except fragile parts).

 3.Battery warranty: 1 year.

If the battery catches fire, pictures or videos of the whole product must be provided.

(The photographed parts include the battery cell, battery, protection plate, and serial number).

4.Product whole frame: 1-year warranty

What is not covered by the warranty?

1. Normal wear and tear on perishable parts: tires, handlebars, plastic parts, mirrors, lights, brakes, boosters, and individual support brackets are considered wear and tear related to intended use and are not covered by the warranty for normal wear and tear. Customers are required to purchase their own on the website or contact us at info@moovimoovi.com.

2. Damage caused by the use for purposes other than normal use.

3. Damage caused by misuse, abuse, negligent operation, failure to perform necessary maintenance (e.g., failure to keep the motor or battery tank clear of liquids and other debris), or damage caused by improper operation by the customer.

4. Indirect, incidental damage or defects caused by failure to follow instructions in the user manual, force majeure, misuse, negligence and abuse. 

5. Liquid damage is not covered under warranty. The Moovi product has an IPX4 waterproof rating. ipx4 is standard and means that your product is splash proof only. It is not waterproof.

6. Damages caused by the addition of non-standard parts or technical modifications by the user.

7. These defects include damage caused during transportation, alteration or repair of the product.

How can I get service?

If the product you purchased does not function properly when used under normal conditions during the warranty period, Please email info@moovimoovi.com contact us for product care and maintenance assistance.

Send photos/images so our technical team can determine the problem and help. If the problem is one that requires replacement, we will send the component to be replaced and provide you with the correct steps to take.