Order Related
Is there a limit on the number of items I can order online?
No, you are free to order as many products as you wish. In fact, we even take bulk order requests.
I did not receive an order confirmation after placing my order. What can I do?
Please check the spam/junk folder of your mailbox. If not, it is possible that our system was having a bad day or that you made a typo while entering the email ID. Either way, just email us and our team will help you.
How do I cancel my order?
Please contact us to request cancellation of your order. If the order has not been dispatched, you will be eligible for a full refund. However, in case the order is already shipped, we might levy a small cancellation fee to cover the cost of shipping.
Payment & Distribution
How do I pay while placing an online order?
We accept most credit and debit cards as well as additional payment methods depending on your location, like bank transfers, prepaid cards or even localized payment methods. You can contact us at info@moovimoovi.com for more details.
How long will my order take to deliver?
Delivery estimates are displayed next to each product and customers are advised to check these estimates before adding products to their cart. If you feel that your order has been delayed or you forgot to check the delivery estimate, please contact us.
What are the shipping methods and charges?
Shipping methods and charges are displayed at the time of checkout and depend on your location. For more information, please contact us at info@moovimoovi.com.
After Sales & Warranty
I received an incorrect product / My order arrived damaged. What can I do?
Please send us an email with pictures of the box and its contents so that our team can help you.
Will my postage cost be refunded when I return an order?
Yes, return shipping fees will be refunded in full for all cases where the product delivered was incorrect or damaged. Postage will not be refunded for unwanted items. To claim the refund, please send us a picture of the postage receipt.
What's your battery warranty?
1 year.
Other questions
Will the product I received be assembled?
The products arrive fully assembled. We will provide commonly used tools and user manuals so that even if you are a novice, you can use our products without any problems.
Do you have a physical store in my country?
No.